This Privacy Statement explains our practices, including your choices, regarding the collection, use,
and disclosure of certain information, including your personal information in connection with the
Yoodbox service.
Contacting Us
If you have general questions about your account or how to contact customer service for assistance,
please visit our online help center at [email protected]. For questions specifically about this Privacy
Statement, or our use of your personal information, cookies or similar technologies, please contact our
Data Protection Officer/Privacy Office by email at [email protected].
Collection of Information
We receive and store information about you such as:
Information you provide to us: We collect information you provide to us which includes:
your name, email address, payment method(s), telephone number, and other identifiers you might use (such
as an in-game name). We collect this information in a number of ways, including when you enter it while
using our service, interact with our customer service, or participate in surveys or marketing promotions;
information when you choose to provide ratings, taste preferences, account settings (including preferences
set in the "Account" section of our website), or otherwise provide information to us through our service or
elsewhere.
Information we collect automatically: We collect information about you and your use of our service, your
interactions with us and our advertising, as well as information regarding your network, network devices,
and your computer or other Yoodbox capable devices you might use to access our service (such as gaming
systems, smart TVs, mobile devices, set top boxes, and other streaming media devices). This information
includes:
your activity on the Yoodbox service, such as title selections, shows you have watched, search queries,
and activity in Yoodbox games;
your interactions with our emails and texts, and with our messages through push and online messaging
channels;
details of your interactions with our customer service, such as the date, time and reason for contacting us,
transcripts of any chat conversations, and if you call us, your phone number and call recordings;
device IDs or other unique identifiers, including for your network devices, and devices that are Yoodbox
capable on your Wi-Fi network;
resettable device identifiers (also known as advertising identifiers), such as those on mobile devices,
tablets, and streaming media devices that include such identifiers (see the "Cookies and Internet Advertising"
section below for more information);
device and software characteristics (such as type and configuration), connection information including type
(wifi, cellular), statistics on page views, referring source (for example, referral URLs), IP address
(which may tell us your general location), browser and standard web server log information;
information collected via the use of cookies, web beacons and other technologies, including ad data (such
as information on the availability and delivery of ads, the site URL, as well as the date and time).
(See our "Cookies and Internet Advertising" section for more details.)
Information from partners: We collect information from other companies with whom you have a relationship
(“Partners”). These Partners might include (depending on what services you use): your TV or internet
service provider, or other streaming media device providers who make our service available on their
device; mobile phone carriers or other companies who provide services to you and collect payment
for the Yoodbox service for distribution to us or provide pre-paid promotions for the Yoodbox service;
and voice assistant platform providers who enable interaction with our service through voice commands.
The information Partners provide us varies depending on the nature of the Partner services, and may include:
search queries and commands applicable to Yoodbox that you make through Partner devices or voice
assistant platforms;
service activation information such as your email address or other contact information;
IP addresses, device IDs or other unique identifiers, as well as associated pre-paid promotion, billing and
user interface information, that support user authentication, the Yoodbox service registration experience,
Partner payment processing, and the presentation of Yoodbox content to you through portions of the Partner
user interface.
Information from other sources: We also obtain information from other sources. We protect this information
according to the practices described in this Privacy Statement, plus any additional restrictions imposed
by the source of the data. These sources vary over time, but could include:
service providers that help us determine a location based on your IP address in order to customize our
service and for other uses consistent with this Privacy Statement;
security service providers who provide us with information to secure our systems, prevent fraud and help us protect the security of Yoodbox accounts;
payment service providers who provide us with payment or balance information, or updates to that information,
based on their relationship with you;
online and offline data providers, from which we obtain aggregated demographic, interest based and online
advertising related data;
publicly-available sources such as publicly available posts on social media platforms and information
available through public databases associating IP addresses with internet service providers (ISPs);
third party services that you are signed into and that provide functions within Yoodbox games,
such as multiplayer gameplay, leaderboards, and game saving options.
Use of Information
We use information to provide, analyze, administer, enhance and personalize our services and marketing
efforts, to manage member referrals, to process your registration, your orders and your payments, and to
communicate with you on these and other topics. For example, we use such information to:
determine your general geographic location, provide localized content, provide you with customized and
personalized viewing recommendations for movies and TV shows we think will be of interest to you,
determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes), and help us quickly and efficiently respond to inquiries and requests;
coordinate with Partners on making the Yoodbox service available to members and providing information
to non members about the availability of the Yoodbox service, based on the specific relationship you
have with the Partner;
secure our systems, prevent fraud and help us protect the security of Yoodbox accounts;
prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to
enforce our terms (such as determining whether and for which Yoodbox signup offers you are eligible and
determining whether a particular device is permitted to use the account consistent with our Terms of Use);
analyze and understand our audience, improve our service (including our user interface experiences and
service performance) and optimize content selection, recommendation algorithms and delivery;
communicate with you concerning our service so that we can send you news about Yoodbox, details about
new features and content available on Yoodbox, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below). Please see the "Your Choices" section of this Privacy Statement to learn how to set or change your communications preferences and to learn more about matched identifier communications.
Our recommendations system strives to predict what you will be in the mood to watch when you log in.
However, our recommendations system does not infer or attach socio-demographic information (like gender
or race) to you. We have a Help article that explains how our recommendations system works - spoilers: the biggest driver of recommendations is what you actually choose to watch through our service. You can read the article at www.Yoodbox.com/recommendations.
Our legal basis for collecting and using the personal information described in this Privacy Statement
will depend on the personal information concerned and the specific context in which we collect and use it.
We will normally collect personal information from you where we need the personal information to perform a
contract with you (for example, to provide our services to you), where the processing is in our legitimate
interests and not overridden by your data protection interests or fundamental rights and freedoms
(for example, our direct marketing activities in accordance with your preferences), or where we have your
consent to do so (for example, for you to participate in certain consumer insights activities like specific
surveys and focus groups). In some cases, we may also have a legal obligation to collect personal information
from you or may otherwise need the personal information to protect your vital interests or those of another
person (for example, to prevent payment fraud or confirm your identity). Please visit our Help center article
at www.Yoodbox.com/uk-eea-legalbases for more information about this topic. For questions about our use of
your personal information (including legal bases and transfer mechanisms we rely on), cookies or similar
technologies, please contact our Data Protection Officer/Privacy Office by email at [email protected].
Please visit our online help center at yoodbox.com for more information about these topics.
Disclosure of Information
We disclose your information for certain purposes and to third parties, as described below:
The Yoodbox family of companies: We share your information among the Yoodbox family of companies
(help.Yoodbox.com/legal/corpinfo) as needed for: providing you with access to our services; providing
customer support; making decisions about service improvements; content development; and for other purposes
described in the Use of Information section of this Privacy Statement.
Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services
on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers
to provide marketing, advertising, communications, security, infrastructure and IT services, to customize,
personalize and optimize our service, to provide bank account or balance information, to process credit
card transactions or other payment methods, to provide customer service, to analyze and enhance data
(including data about users' interactions with our service), and to process and administer consumer surveys.
In the course of providing such services, these Service Providers may have access to your personal or other
information. We do not authorize them to use or disclose your personal information except in connection with
providing their services (which includes maintaining and improving their services).
Partners: As described above, you may have a relationship with one or more of our Partners, in which case we
may share certain information with them in order to coordinate with them on providing the Yoodbox service to
members and providing information about the availability of the Yoodbox service. For example, depending on
what Partner services you use, we may share information:
in order to facilitate Partner pre-paid promotions or collection of payment for the Yoodbox service for
distribution to us;
with Partners who operate voice assistant platforms that allow you to interact with our service using voice
commands;
so that content and features available in the Yoodbox service can be suggested to you in the Partner’s user
interface. For members, these suggestions are part of the Yoodbox service and may include customized and
personalized viewing recommendations.
Promotional offers: We may offer joint promotions or programs that, in order for your participation, will
require us to share your information with third parties. In fulfilling these types of promotions, we may
share your name and other information in connection with fulfilling the incentive. Please note that these
third parties are responsible for their own privacy practices.
Protection of Yoodbox and others: Yoodbox and its Service Providers may disclose and otherwise use your
personal and other information where we or they reasonably believe such disclosure is needed to (a)
satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms
of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address
illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d)
protect against harm to the rights, property or safety of Yoodbox, its users or the public, as required or
permitted by law.
Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer
of assets, we will transfer information, including personal information, provided that the receiving party
agrees to respect your personal information in a manner that is consistent with our Privacy Statement.
Whenever in the course of sharing information we transfer personal information to other countries, we will
ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the
applicable laws on data protection. Specifically, we use a variety of contractual, organizational and technical
protections as appropriate for such transfers, including data protection agreements and the UK International Data Transfer Addendum (available here) to the EU standard contractual clauses (available here); technical protections such as encryption, and practices to challenge disproportionate or unlawful government authority requests. You can find out more about how we disclose and transfer your personal information internationally at this link: help.Yoodbox.com/legal/uk-eea-disclosure-and-international-transfers.
You may also choose to disclose your information in the following ways:
certain portions of our service may contain a tool which gives you the option to share information by email,
text message and social or other sharing applications, using the clients and applications on your smart device;
social plugins and similar technologies allow you to share information, and
through Yoodbox game features, such as multiplayer options and leaderboards.
Social plugins and social applications are operated by the social networks themselves, and are subject to
their terms of use and privacy policies. Similarly, some of the Yoodbox game features mentioned above
(such as multiplayer gameplay, leaderboards, and game saving options) may require use of a third-party service,
which is subject to that service’s terms of use and privacy policy.
Access to Account and Profiles
“Remember me” function: For ease of access to your account, you can use the "Remember me on this device"
function when you log in to the website. This function uses technology that enables us to provide direct
account access and to help administer the Yoodbox service without requiring reentry of any password or other
user identification when your browser revisits the service.
Giving others access to your account: If you share or otherwise allow others to have access to your account,
they will be able to see shows you have watched, ratings, account information (including your email address or
other information in the "Account" area of our website), and game related information (such as your in-game n
ame and saved game progress). This remains true even if you use our profiles feature. You might have the option
to use seamless account login through the Yoodbox mobile app, which enables login to the Yoodbox app on smart TVs,
set top boxes, and other streaming media devices on the Wi-Fi network to which you are connected. If you use that
feature, those devices will remain signed into your account unless you later log out of those devices.
Profiles: Profiles allow users to have a distinct, personalized Yoodbox experience, built around the movies and
shows of interest to them, as well as separate watch histories. Please note that profiles are available to everyone
who uses your Yoodbox account, so that anyone with access to your Yoodbox account can navigate to and use, edit or
delete profiles. You should explain this to others with access to your account, and if you do not wish them to use
or change your profile, be sure to let them know. Profile users may be offered the opportunity to add an email
address, phone number or other information to the profile and will be provided with notice of collection and use at
the time such information is requested (the Profile Privacy Notice applies (help.Yoodbox.com/legal/profileprivacy)).
We have various parental controls available, you can learn more by reading our Help article located at
help.Yoodbox.com/node/264.
Removing device access to your Yoodbox account: To remove access to your Yoodbox account from your devices, visit th
e "Account" section of our website, choose "Sign out of all devices," and follow the instructions to deactivate your
devices (note, deactivation may not occur immediately). Where possible, users of public or shared devices should log
out at the completion of each visit. If you sell or return a computer or Yoodbox ready device, you should log out and
deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log
out or deactivate your device, subsequent users may be able to access your account, including your personal information.
Your Choices
Email and Text Messages. If you no longer want to receive certain communications from us via email or text message,
simply access the "Communications Settings" option in the "Account" section of our website and uncheck those items to
unsubscribe. Alternatively, click the "unsubscribe" link in the email or reply STOP (or as otherwise instructed) to the
text message. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages
relating to your account transactions.
Push Notifications. You can choose to receive mobile push notifications from Yoodbox. On some device operating systems,
you will be automatically enrolled in the notifications. If you subsequently decide you no longer wish to receive these
notifications, you can use your mobile device's settings functionality to turn them off. We also offer push notifications
on certain web browsers. If you agree to receive those notifications and subsequently decide you no longer wish to receive
these notifications, you can use your browser’s settings to turn them off.
WhatsApp. If you have enabled WhatsApp messages in connection with your Yoodbox account or profile and no longer wish to
receive them, you can use your WhatsApp app settings to block them.
Interest-Based Ads. Interest-based ads are online ads that are tailored to your likely interests based on your use of
various apps and websites across the Internet. If you are using a browser, then cookies and web beacons can be used to
collect information to help determine your likely interests. If you are using a mobile device, tablet, or streaming media
device that includes a resettable device identifier, then that identifier can be used to help determine your likely
interests. For your choices about interest-based ads from Yoodbox, please see the "Cookies and Internet Advertising"
section (below).
Matched Identifier Communications. Some third party sites and apps allow us to reach our users with online promotions
about our titles and services by sending a privacy protective identifier to the third party. A privacy protective
identifier means we convert the original information (such as an email address or phone number) into a value to keep
the original information from being revealed. The third party compares the privacy protective identifier to identifiers
in its database and there will be a match only if you have used the same identifier (such as an email address) with
Yoodbox and the third party. If there is a match, Yoodbox can then choose whether or not to send a given promotional
communication to you on that third party site or app, and can optimize and better measure the effectiveness of online
advertising. You can opt out in the “Marketing Communications” section of the “Account” section of our website.
Your Information and Rights
You can request access to your personal information, or correct or update out-of-date or inaccurate personal information
we hold about you. You may also request that we delete personal information that we hold about you.
When you visit the "Account" portion of our website, where you have the ability to access and update a broad range of
information about your account, including your contact information, your Yoodbox payment information, and various related
information about your account (such as the content you have viewed and rated). You must be signed in to access the
"Account" section.
If you are the account owner, to download a copy of your personal information go to: www.Yoodbox.com/account/getmyinfo
(you must be signed in to access the "Account" section), and follow the instructions.
For other requests, or if you have a question regarding our privacy practices, please contact our Data Protection
Officer/Privacy Office at [email protected]. For more information about how to access your information, including
our verification process, please reference this help article: help.Yoodbox.com/node/100624. We respond to all requests
we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection
laws.
You can object to processing of your personal information, ask us to restrict processing of your personal information or
request portability of your personal information; if we have collected and process your personal information with your
consent, then you can withdraw your consent at any time; withdrawing your consent will not affect the lawfulness of any
processing
we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance
on lawful processing grounds other than consent. For information on how to stop certain uses of your personal information
, please reference this help article: help.Yoodbox.com/node/100637. Please also see the "Your Choices" section of this
Privacy Statement (above) for additional choices regarding your information. You have the right to complain to a data
protection authority about our collection and use of your personal information (for the UK, the office of the UK
Information Commissioner). Please visit our online help center at help.Yoodbox.com for more information about these
topics.
Retention of Information: We may retain information as required or permitted by applicable laws and regulations,
including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this
Privacy Statement. Specifically, we retain information for our legitimate interests and essential business purposes,
such as operating, maintaining and improving our services; complying with our legal obligations; and exercising our
legal rights and remedies, including enforcing our terms of use. Our retention of information is based on many factors
such as your relationship with Yoodbox (for example, are you a Yoodbox current member); the nature of the information; compliance with
our legal obligations; defending or resolving actual or anticipated legal claims. We take reasonable measures to destroy or
de-identify personal information in a secure manner when it is no longer required. For information about deletion, removal
and retention of information, please reference this help article: help.Yoodbox.com/node/100625.
Security
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against
loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security
appropriate to the risks of processing your personal information.
Other Websites, Platforms and Applications
The Yoodbox service may be provided through and/or utilize features (such as voice controls) operated by third party
platforms, or contain links to sites operated by third parties whose policies regarding the handling of information
may differ from ours. For example, you may be able to access the Yoodbox service through platforms such as gaming systems
, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms
have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend
you read carefully. In addition, you may encounter third party applications that interact with the Yoodbox service.
Children
You must be at least 18 years of age or older to subscribe to the Yoodbox service. Minors may only use the service with
the involvement, supervision, and approval of a parent or legal guardian.
Changes to This Privacy Statement
We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational
requirements. We will provide notice of any such changes (including when they will take effect) in accordance with
law. Your continued use of the Yoodbox service after any such updates take effect will constitute acknowledgement
and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this
Privacy Statement, you may cancel your use of the Yoodbox service. To see when this Privacy Statement was last
updated, please see the "Last Updated" section below.
Cookies and Internet Advertising
We and our Service Providers use cookies and other technologies (such as web beacons), as well as resettable
device identifiers, for various reasons. We want you to be informed about our use of these technologies,
so this section explains the types of technologies we use, what they do, and your choices regarding their use.
Cookies and similar technologies, web beacons, and resettable device identifiers
Cookies are small data files that are commonly stored on your device when you browse and use websites and
online services. We use other technologies such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL).
Like cookies, these other technologies may store small amounts of data on your device. Web beacons
(also known as clear gifs or pixel tags) often work in conjunction with cookies. In many cases,
declining cookies will impair the effectiveness of web beacons associated with those cookies.
If you use the Yoodbox app on a mobile device, tablet, or streaming media device, we may collect
a resettable device identifier from your device. Resettable device identifiers (also known as
advertising identifiers) are similar to cookies and are found on many mobile devices and
tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices and
the "Google Advertising ID" on Android devices), and certain streaming media devices.
Like cookies, resettable device identifiers are used to make online advertising more
relevant and for analytics and optimization purposes.
Why does Yoodbox use these technologies?
We use these types of technologies for various reasons, like making it easy to access our
services by remembering you when you return; to provide, analyze, understand and enhance
the use of our services; to enforce our terms, prevent fraud; to improve site performance,
monitor visitor traffic and actions on our site; and to deliver and tailor our marketing or
advertising, and to understand interactions with our emails, marketing, and online ads on third party sites.
To help you better understand how we use cookies and resettable device identifiers, please
see the information below:
Essential cookies: These cookies are strictly necessary to provide our website or
online service. For example, we and our Service Providers may use these cookies to authenticate
and identify our members when they use our websites and applications so we can provide our
service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain
the security of our service.
Performance and functionality cookies: These cookies help us to customize and enhance your
online experience with Yoodbox. For example, they help us to remember your preferences and
prevent you from needing to re-enter information you previously provided (for example,
during member sign up). We also use these cookies to collect information (such as popular
pages, conversion rates, viewing patterns, click-through and other information) about our
visitors' use of the Yoodbox service so that we can enhance and personalize our website
and service and conduct market research. Deletion of these types of cookies may result
in limited functionality of our service.
Advertising cookies and resettable device identifiers: These cookies and resettable device
identifiers use information about your use of this and other websites and apps, your
response to ads and emails, and to deliver ads that are more relevant to you and for
analytics and optimization purposes. These types of ads are called "interest-based
advertising." The advertising cookies associated with our service belong to our Service Providers.
In connection with our use of these technologies, some of the websites and apps where we advertise,
as well as advertising technology companies that we use to purchase, deliver, optimize, and/or
measure our advertisements (collectively “Advertising Partners”), may receive limited
information from us as part of our campaign targeting, measurement, and optimization
(e.g., steps completed in sign-up and site visit or app open/install information).
Common uses of this type of information are to judge the effectiveness of and optimize ad
campaigns, by allowing Advertising Partners to see when someone who saw an ad later signed
up for our service. Another common use is to make sure we do not serve ads trying to get
individuals to sign up for the Yoodbox service if they are already a Yoodbox user.
Yoodbox uses contractual and technical measures designed to prevent Advertising Partners
from accessing information regarding specific title selections you make, URLs you land on, or
shows you have watched on our service. We do not share information about title selections or
your shows you have watched on our service.
How can I exercise choice regarding these technologies?
To exercise choice regarding cookies
For more information about cookies set through our website, as well as other types of
online tracking (including the collection of information by third parties about your
online activities over time and across third-party websites or online services for
online interest based advertising), and to exercise choices regarding them, click here.
At this time, we do not respond to web browser "do not track" signals.
To exercise choice regarding resettable device identifiers
To opt out of interest-based ads from Yoodbox in connection with a resettable device
identifier on a mobile device, tablet, or streaming media devices, please configure
the appropriate setting on your device (usually found under "privacy" or "ads" in
your device's settings). You may still see Yoodbox ads on your device, but they will
not be tailored to your likely interests.
To exercise choice using self-regulatory program resources
Yoodbox supports the following self-regulatory programs, which provide additional
privacy choices for interest-based advertising:
In Europe: European Interactive Digital Advertising Alliance (EDAA)
To exercise choice regarding other technologies
There are a number of ways to exercise choice regarding technologies that are
similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB,
and WebSQL). For example, many popular browsers provide the ability to clear browser
storage, commonly in the settings or preferences area; see your browser's help
function or support area to learn more. Other technologies, such as Silverlight storage,
may be cleared from within the application.
To see the prior version of this document, please go to www.Yoodbox.com/privacyupdates.
Last Updated: July 5, 2022